Stafford
University
10 College
Terrace, London E3 5AN,
United
Kingdom
Diploma: Master
of Science in Computer Information
Stafford
University
10 College
Terrace, London E3 5AN, United Kingdom
Diploma: Bachelor
of Business Administration
McLennan
Community College
Waco, TX.
Certificates:
Certified
Novell Administrator (June 7, 1996)
Spring
1999 Outstanding Database Student
East
Texas State University
Commerce, TX.
Tyler
Junior College
Tyler, TX
Diploma: Associate
Degree in Behavioral Science
PROFESSIONAL
CERTIFICATIONS
CompTIA
A+, CompTIA Server+, CompTIA iNet+
CompTIA
Network+, Microsoft Certified Professional (MCP)
Microsoft
Certified System Engineer (MCSE 2000), Novell 4 CNA
EXPERIENCE
Final
Support 235 NE Loop 820, Hurst, TX 76053 –
(254) 282-0300 – Sept 17, 2007 – Feb 13, 2008
Supervisor: Clint Dacy Position: IT
Specialist
Primary
Responsibilities
Provide
remote technical support to Dr. Clinics to fix hardware, software, network, and
OS problems. If the problems could not be resolved remotely then I would travel
onsite to repair the problems.
Bynum
I.S.D. Hwy 171, Bynum, TX 76631 - (254)
623-4251 - August 2005 – July 2007
Supervisor: Poly Boyd Position: LAN
Administrator / Teacher
Primary
Responsibilities
Manage
a 250 user LAN. Setup and configured Cisco Pix, routers, CSU-DSU units. Provided
routing between the 3 campuses and athletic facility. Setup and configured
network printers and faxing. Installed and managed email and Internet servers. Setup
and configured user account. Design and develop system database applications.
Setup network security and managed Microsoft Updates. Setup and configured
Microsoft WSUS server. Setup and configured email spam and virus filters. Setup
and maintain network E-Mail and Internet Access. Setup and configured Linux
workstations to logon and authenticate against Windows Active Directory. Trained
users how to use school software and programs. As the sole IT person, I was
responsible for all aspects of the network and computer systems. Taught
Keyboarding, Technical Applications, BCIS, Computer Repairs (A+),and Web
Mastering.
Software Used
Microsoft
Office Professional Suite of Products, FTP Software, Secure Telnet Software,
Winschool, Eclass, Egrades.
________________________________________
Texas Farm Bureau 7420 Fishpond Road, Waco, TX 76712
(254)772-3030 January 2000–July 2005
Supervisor:
John Roan Position: Lead
LAN Administrator
Primary Responsibilities
Manage
a 2500 user Windows Wide Area Network supporting 250 Texas counties, design and
develop system database applications. Setup and maintain network E-Mail and
Internet Access and train users how to use company software and programs.
Teach CompTIA Network + certification classes. Setup, configure, and maintain
companies Internet and Intranet web sites. Wrote and maintained web based ADSI
users management application. This application performed the following:
Manage Users, user’s email accounts, home directories, share permissions, IBM
Policy Director user accounts. This application provided a single source
management program for Windows Active Directory and IBM Policy Director’s LDAP.
Provided in house technical education teaching CompTIA Network + certification
classes.
Secondary Responsibilities
Maintain
and repair all computers, and computer related equipment.
Software Used
Microsoft
Office Professional Suite of Products, FTP Software, Secure Telnet Software,
RUMBA mainframe connection software.
________________________________________
Life Partners, Inc. 6614 Sanger Ave, Waco, TX 76710 (254)751-7797 Oct 1994–
Dec 1999
Supervisor:
Scott Peden Position: MIS
Director
Primary Responsibilities
Manage
a 50 user NT 4.0. Wide Area Network. Setup and maintain network E-Mail and
Internet Access and train users how to use company software and programs.
Secondary Responsibilities
Maintain
and repair all computers, and computer related equipment.
Software Used
Paradox,
Microsoft Office, WordPerfect, PcAnywhere, Quattro Pro, Microsoft Access
________________________________________
Texas Farm Bureau 7420 Fish Pond Road, Waco, TX 76710 - (254)751-2201 Aug
1992 - Jul 1995 – Started part-time while in the Army
Supervisor: Rodney Ready
Position: PC
Programmer / Analyst
Primary Responsibilities
Design
and develop system database applications.
Secondary Responsibilities
PC
installations, repairs, & upgrades.
Software Used
Paradox,
dBase, Rf Flow, MapInfo, Microsoft Word, Quattro Pro, Lotus 123.
___________________________________________________________
PROFESSIONAL
EXPERIENCE
Final
Support Inc., (2005
– 2008)
235 NE Loop 820, Suite 100, Hurst,
Texas 76053
System Administrator
·
Provided customer support onsite, online and over phone.
- Administered and supported SCO UNIX, AIX, Microsoft SQL,
Windows Servers, Windows 95/98/NT/2000/XP Pro
- Configured and Setup TCP/IP, Dial-up, Internet, Intranet,
Routers, LAN, WAN, VPN, RDP, Software and Hardware Firewall, WAPs,
Wireless Networks, Printers and Terminals, Scanners, Repaired and Upgraded
PC’s and Servers
- Managed RAID systems, Backup (tape and external hard
drives), Antivirus
- Crash and Recovery of Servers, PC's and Database
· Evaluated,
organized and relocated clients to new locations
WebMD
Practice Services (1998
- 2005)
1250 E. Copeland Road, Suite 600,
Arlington, TX 76011
System Administrator
·
Help Desk support and in Field Support
·
Administered and supported SCO UNIX, AIX, Linux Servers, Windows
95/98/NT/2000/XP, Windows CE OS.
·
Supported EDI RX, Transcription, Electronic Health Records (EHR) for
Unix, AIX and Windows applications
·
Configured TCP/IP and Serial connection network, Internet, Intranet,
Routers, Wireless Networks, emulators, Repaired PC’s, printers and terminals,
Backup and Restore
Vektron International, Inc. (1995
- 1998)
2100
N. Hwy, Suite 1904, Grand Prairie, TX 75050
Senior Technician
·
Provided software and hardware support over telephone for MS Windows 95,
MS Win NT.
·
Repaired PCs, Issued RMA, Software/hardware Upgrades.
·
Handled customer complaints and provided customer service.
PROFESSIONAL SKILLS
·
Operating Systems supported SCO UNIX, AIX, Linux, MS SQL, DOS,
Windows Servers, Windows 95/98/NT/2000/XP Pro
·
MS Word and Excel, Word Perfect for Unix and Windows
·
LAN/WAN, TCP/IP, Ethernet, FTP, Firewall, DHCP, DNS, RDP, VPN, Wireless
network, routers, switches, hub, cabling, peripherals, network access
configuration
·
Tape backups and restorations, Network printer configurations, Laser and
Dot Matrix printer repair
·
PC/Server assembly and repair.
·
Provided consistent record of success as support representative.
·
Background in field and inside engineering and technical support,
troubleshooting and communication skills, resolving connectivity, software,
hardware and operating system issues with history of reducing call in queue.
Others - Most project are completed solely by the three of us. We do have at our disposal
a few network administrators and programmers available to help us out. These additional
people are close associates and certified in their areas. We do not outsource work. We oversee
any work performed outside our small group to insure it meets our highest standards.
